Privacy Policy
March Physiotherapy Clinic Ltd. Is the Data Controller of this site and is registered with the Office of Data Protection. This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities and not just our website.
By using our services, you are agreeing to be bound by this Policy. March Physiotherapy Clinic Ltd may change its policy from time to time by updating this page, so please review this page occasionally to ensure you are happy with the changes.
Any questions regarding this policy or our privacy practices should be sent via email to physio@marchphysiotherapy.co.uk.
In line with GDPR and legislation changes comes into effect 25th May 2018
1. Who are we
We are March Physiotherapy Clinic Ltd. A private physiotherapy clinic. We also offer massage, acupuncture, Pilates and Tai Chi. Our full contact details can be found on our website.
2. How do we collect information from you.
We obtain information from you when:
+ You visit our website
+ You book an appointment for any of our services
+ You contact us via our website to enquire about our services
+ You sign up for a user account on our website for online booking or through the BookingBug site.
+ You provide us with a testimonial
+ We receive communication from other healthcare professionals involved in your care
We receive communication from healthcare intermediaries involved in your care.
You email us a general health screen
3. What information do we collect and how is it used?
3.0 Sensitive Data
We do gather sensitive personal data relating to health matters pertinent to the provision of our services. Such data is provided with consent of the patient, themselves or their representative. We do not gather sensitive date (e.g. genetic, biometric data, sexual orientation, religious beliefs etc).
3.1 Children's Information
Our services may be directed to children under the age of 13. Any relevant information is only collected with the explicit consent of the individual holding parental responsibility for that child.
3.2 Third Parties
We will not rent or sell your information to third parties
We will share you information to third parties for marketing purposes.
We do store your data with PracticePal practice management software as per the legal obligation to store your records. PracticePal are a GDPR compliant business.
4. Controlling your information
You have rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights please contact us.
4.0 Requesting a copy of your information
You may request a copy of any data we hold about you upon request.
4.1 Updating
or correcting your information
The accuracy of your information is important to us. If you change email address or any other information we hold is inaccurate or out of date please contact us so we may update our records.
4.2 Deleting your information
You have the right to request erasure of your personal information. Unless there is compelling reason for the data not to be released (for example if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.
5. Use of ‘cookies’
A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookies helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you chose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can choose to modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
6. Security
March Physiotherapy Clinic Ltd/ takes security seriously. In order to protect your information from loss, misuse or unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. A copy of our security policy is available on request.
7. Complaints
If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter